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Mediation · Vienna · Wenexus ConsultingSit down. Listen. Reach an agreement.

A dispute does not have to end in court

Six weeks instead of fifteen months. One professional instead of two lawyers. Closed doors instead of a public hearing. And a decision you make yourselves — not a judge on your behalf.

How it works
Unternehmensberatung licence§ 136 GewO — WirtschaftsmediationPartner — mediator listed in the Austrian Ministry of Justice register
Drawn scene: two people sitting in armchairs facing each other, with a low table between them holding a plant, water glasses and a red book

Does this sound familiar?

Two people pulling one document in opposite directions; it tears in the middle along with the seal

Your co-founder is pulling the other way

Decisions are not made, the business stands still, and money melts away every month.

A partner is not keeping to the agreement

A client, a supplier or a co-owner. You still work together — but you already talk through lawyers.

Conflict inside the team

Sick leave, resignations, silence in meetings. Nobody says the reason out loud.

Inheritance, division of assets, neighbours

Where legal arguments end and relationships stay for good.

If you recognised yourself in even one line — there is a route that is shorter and cheaper than court.

What “going to court” actually costs

Two routes from the same point. The difference is time, money, and who makes the decision.

Drawn scales: on one pan a heavy stack of court files tied with red ribbon, on the other a single sheet with a seal and a cup of coffee
If you go to court
≈15months on average — a contested monetary claim
  • Costs are tied to the amount in dispute — you do not control the sum
  • Lawyers on both sides and their fees, expert opinions, a possible appeal
  • A public hearing
  • Someone loses. The relationship usually ends
If you sit down at a table
≈6weeks on average for comparable matters
  • Billed by hours actually worked, not by the amount in dispute
  • One neutral professional for both sides
  • Closed doors
  • Both sides make the decision. The relationship can be preserved

One corporate conflict. Three different bills — depending on when a mediator sat down at the table.

€112,350total losses in the first year of the conflict
€25,350had the mediator been brought in six months earlier
≈€7,540is what the mediation itself would have cost

Figures from a study on the cost of conflict, not our own statistics. The same study: active conflict management cuts sick leave and staff turnover by around 10% and halves the losses from broken client and supplier relationships.

15 minutes · no obligation
We do not publish a price list up front. Billing is hourly and does not depend on the amount in dispute — we name the specific figure in the first conversation, once we can see the scale of the situation.

Four steps — and you are at a table, not in a courtroom

A round Viennese table with two chairs facing each other, a cup of coffee, an open notebook and a pen

A 15-minute conversation

Free of charge. You describe the situation — we say honestly whether it is suitable for mediation.

We agree the framework

Who takes part, how many sessions, which rules, what it costs. All fixed in writing before the start.

The sessions

We run the conversation with respect for both sides — so that each one is heard and the negotiation moves forward instead of going in circles.

A written agreement

We word the settlement so that it holds up in practice. If needed we make it enforceable — through a notarial deed or a settlement recorded in court — and support its implementation.

VoluntaryYou can step out at any stage.
ConfidentialThe conversation does not leave the room.
NeutralThe mediator is not on anyone's side.

Two legal foundations — instead of one

For those who check the formal basis. Here they are — both, equally weighted.

Two pillars of equal height: a golden folder with a paragraph sign and a red seal, and a rolled certificate with a petrol-coloured seal
§ 136 GewO

Wenexus Consulting GmbH — Unternehmensberatung licence

Austrian trade law expressly counts mediation as part of the scope of business consulting. That entitles us to conduct Wirtschaftsmediation: conflicts between co-founders, companies, management and staff, disputes around business succession, cooperation and mergers — without a separate certification.

ZivMediatG

Partner — mediator on the state register

We work together with a partner entered in the register of mediators of the Austrian Ministry of Justice. That opens up the full range of civil mediation — family, inheritance and neighbour disputes — plus statutory guarantees: the right to refuse to testify in court about the content of the mediation, suspension of limitation periods for the duration of the procedure, mandatory professional liability insurance from €400,000, and regular continuing education.

We do not choose between the law and a solution — we combine them.

What people come to us with

Two entrepreneurs standing face to face in conversation, holding golden document folders

Business

  • Conflicts between co-founders and partners
  • Business succession, cooperations, mergers and acquisitions
  • Disputes between companies — with suppliers, clients, competitors
  • Negotiations between management and staff
  • Conflict analysis inside the company, and prevention
  • Support with implementing and revising the agreement reached
A female mediator sitting between two participants who face each other in armchairs; a table with a folder, a plant and water glasses stands between them

Private disputes

led by our partner from the register of mediators
  • Family conflicts and divorce
  • Inheritance and division of assets
  • Neighbour disputes
  • Conflicts between relatives over a shared business or property

Why it works

75%+of mediations end in an agreement

an estimate from the professional literature, cited in the government bill on the ZivMediatG

≈80%of companies rate the method positively

Austrian small and medium-sized companies with real experience of business mediation

≈6weeks against ≈15 months in court

a typical duration for comparable matters

An agreement the parties drafted themselves is kept better than a ruling someone imposed. That is the whole difference.

From our practice

A co-founder exiting a GmbHFour sessions and a written agreement on the exit terms — the company kept operating without a break.
Inheritance: a shared propertyThree heirs agreed on how to use the property and how to buy out a share — without a court-ordered division.
Client and supplierInstead of a lawsuit — a new payment schedule and a restart of the cooperation in three sessions.

Examples from our practice. We do not disclose the names of the parties or the details — confidentiality applies after the mediation ends as well.

Rechtsschutzversicherung

What if your insurer pays for the mediation?

Most Austrian legal expenses policies cover the cost of mediation — often with no deductible. Most clients do not know this and pay out of their own pocket.

A large petrol-coloured umbrella covering a table with two chairs, a sealed document and a cup of coffee

On a par with lawyers' fees

Mediation is not an exception but part of the cover: the mediator's fees are reimbursed within the sum insured. With some insurers neither a deductible nor a waiting period applies to mediation — and the case does not spoil your no-claims discount.

The limits are genuinely realistic

≈€4,500per mediation case
up to €6,500for co-mediation by two mediators

That is what a typical policy looks like. For most disputes it is more than enough.

The confirmation comes first

A Deckungszusage is requested from the insurer before the procedure begins. We know how to word the request properly — and we do it for you.

But there are details the advertising leaves out

Four things decide whether the insurer pays. Open them up — we explain honestly.

A policy does not cover a dispute that started before you were insured. That is why legal expenses cover is taken out in calm times — not once the argument has already begun.

In most areas up to 3 months; in family and inheritance law, 6 to 12. When switching from another insurer, the waiting period for already covered areas normally does not restart.

In many tariffs it is not part of the basic cover but purchased separately. That is exactly the first thing we check in your policy.

Betriebsrechtsschutz is assembled from parts — contractual, employment, property. Not every block is in the basic package, so “I have business legal cover” does not yet mean your case is covered.
Insurance broker licence

That is why we do one more thing

Wenexus Consulting GmbH is not only consulting and mediation. We hold an insurance broker licence: we work on your side, not on the insurer's.

We check your existing policyAnd tell you honestly whether it covers mediation in your particular situation.
We compare the offersOf Austrian insurers — specifically on the mediation criterion: limits, deductible, waiting periods, modules.
We put together your packagePrivate disputes, business ones — or both areas at once.
We handle the Deckungszusage requestIf the conflict has already arisen — we prepare the submission to the insurer.

First we check whether your insurer pays for this. And only then do we talk about your budget.

send us the policy — we will tell you exactly what it covers

Wenexus Consulting GmbH is a licensed insurance broker (Versicherungsmakler): we act in the client's interest, not the insurer's. Cover always depends on the specific tariff, the modules chosen and when the conflict arose — which is why we check your policy rather than promise anything in advance.

The questions we are asked most often

Structured negotiations with a neutral professional involved. They do not judge and do not advise who is right — they make sure you hear each other and reach a solution that works for both sides.

A lawyer represents the interests of one side and fights for its position. A mediator works with both and looks for a solution that holds both interests. That is why you need neither two lawyers nor a judge.

Billing is hourly and independent of the amount in dispute — unlike court, where costs rise together with the claim. We name the exact figure after the first free conversation, once we understand the scale of the situation.

Usually a few sessions over a few weeks. For comparison: court proceedings over a contested monetary claim in Austria take about 15 months on average.

You lose nothing: your right to go to court remains fully intact. But in our practice, and according to professional estimates, most mediations do end in an agreement.

The agreement is recorded in writing and has the force of a contract between the parties. If needed it can be drawn up so that it is enforceable — we explain the options during the consultation.

Yes. Mediation takes place behind closed doors. When the procedure is led by a mediator from the state register, confidentiality is additionally protected by law — they may refuse to testify in court about the content of the mediation.

English, German, Ukrainian or Russian — whichever suits both sides.

In most Austrian Rechtsschutzversicherung policies the cost of mediation is covered — often with no deductible. But it all depends on the specific tariff, the modules chosen and exactly when the conflict arose. Send us the policy — we will check it free of charge and give you an honest answer.

For future conflicts, no. For one that already exists, unfortunately yes: insurance does not cover disputes that began before the contract was signed. That is why it should be taken out in calm times. Wenexus holds an insurance broker licence and will find a policy in which mediation is covered in exactly the areas you need — waiting periods included.

The first conversation costs nothing. The conflict costs every day.

15 minutes to work out whether your situation can be resolved without court, how long it would take, and what the first step is.

Mediation is not legal advice and does not replace legal representation. Where necessary we recommend involving a lawyer in parallel.

Two men shaking hands over a small table while a female mediator in the middle places a document with a red seal on it
Mediation in Vienna — resolve disputes without court | Wenexus